NEW APPOINTMENT SYSTEM:
TELEPHONE TRIAGE SERVICE:
To access the NEW Telephone Triage Service patients should ring the practice after 9am & preferably before 10.30am. All appointments will be telephone consultations in the first instance with an appropriate clinician. Nursing staff will have a mix of telephone and face to face triage appointments available. During your telephone consultation, the doctor/ANP or nurse will decide if they need to see you face to face for further management of your complaint. The doctor/ANP/nurse will give you a time to attend the practice for your face to face appointment. When you arrive at the practice please check in at reception. If you have a respiratory condition, you may be asked to wear a mask when attending for your appointment.
Please do not blame the receptionist if the doctor/ANP/Nurse is running late for your appointment, or if they are unable to offer you exactly what you want. Remember that they are trying to do a difficult and demanding job and they are often working under pressure. We would therefore ask you to be a PATIENT PATIENT.
Appointment Cancellation Policy:
Patients who fail to turn up for their appointment greatly limit the availability of appointments for other patients. Patients who continually miss their appointments will be brought to the attention of the GP's & Practice Manager.
A letter will be sent to that patient to inform them of the implications of missed appointments on other patients and the running of the practice as a whole. Patients should be aware that continued failure to turn up for booked appointments could eventually lead to removal from our practice list.
We ask that all patients of this practice be considerate of other patients whose need may be urgent. If you cannot attend for your appointment, please let us know as soon as possible so that the cancellation may be offered to another patient.