Patient Support Services available during COVID-19.
Stop Smoking Telephone Support: SHSCT Stop Smoking Service
'Bereavement Helpline' Telephone Listening Service: Southern Trust Bereavement Helpline
Stay Active @ Home: Stay Active at Home - Vulnerable Groups
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7th May 2020 FAO: All Patients Awaiting X-Rays
Dear Patient
Due to the current pandemic, the Radiology Department are contacting patients by phone to arrange an appointment for an X-Ray. We have recently been informed by Radiology staff that they are finding it difficult to get through to patients on the phone. This may be because 'No Caller ID' is displayed for calls coming from the hospital. If you are waiting for an X-Ray, please be mindful that this may be the hospital phoning you to arrange your appointment. ________________________________________________________________________________________________________________________________
NOTICE OF DOOR CLOSURE (COVID-19)
DEAR PATIENT
IN ORDER TO PROTECT THE HEALTH OF OUR PATIENTS, DOCTORS & STAFF WE HAVE NOW CLOSED OUR DOORS. WE WILL HOWEVER CONTINUE TO FULLY OPERATE VIA TELEPHONE AND WILL BE PROVIDING ESSENTIAL SERVICES TO ALL OF OUR PATIENTS. IF YOU NEED MEDICAL ADVICE OR ASSISTANCE - PLEASE TELEPHONE THE PRACTICE ON 028 87 722019 AND A MEMBER OF OUR TEAM WILL ASSIST WITH ANY QUERY YOU MAY HAVE.
DOCTORS WILL BE AVAILABLE FOR URGENT MEDICAL ADVICE AND WILL SEE PATIENTS IF REQUIRED AFTER TELEPHONE AND/OR VIDEO ASSESSMENTS. ALL PRESCRIPTIONS CAN BE ORDERED VIA PRACTICE PRESCRIPTION LINE (028 87726616) OR VIA WEBSITE AS PER NORMAL PROCEDURES. PLEASE ADVISE RECEPTION STAFF OF A CHEMIST OF YOUR CHOICE AS NO PRESCRIPTIONS CAN BE COLLECTED FROM THE PREMISES. THESE MEASURES ARE NECESSARY TO ENSURE THAT THE PRACTICE STAYS OPEN.
DO NOT COME TO THE SURGERY WITHOUT PHONING THE PRACTICE FIRST OR IF YOU HAVE BEEN CONTACTED BY THE PRACTICE IN ADVANCE. WE HOPE TO RE-OPEN AND RESUME NORMAL SERVICES ASAP.
THANK YOU.
GET AN ISOLATION NOTE:
Please follow the link below if you have to stay at home because of coronavirus and you need a note for your employer.
https://111.nhs.uk/isolation-note
Dear Patient
It is hoped that the majority of patients will register online to make their prescription requests. The online system provides you with 24hr access and prevents frustrating queuing on the very busy prescription line. You are also welcome to post your prescription request or leave at the front desk. Registering for online prescriptions is extremely easy. You can also do this from your Smart phone! Please register on the prescriptions tab of this site.
Prescription line hours: 9.00am - 11.30am and 2.00pm - 2.30pm.
Door Closure Notice:
The doors to the surgery will be closed between: 8.00am - 8.30am & 5.30pm - 6.00pm.
Practice Bank Holiday Closures 2020:
17th March
13th & 14th April
8th & 25th May
13th & 14th July
31st August
25th & 28th December
Dear Patient
A new video about what happens at bowel screening has been produced by the Public Health Agency. Please click on the link to view. Bowel Screening Film - What happens at Bowel Screening