Confidentiality & Personal Health Information
All practice staff are legally and professionally required to maintain the confidentiality of patient information at all times. The practice takes all reasonable steps to protect the security and confidentiality of personal information and the data held within our clinical and information technology systems.
Patient information will only be shared where appropriate and in line with legal, professional and NHS/HSC requirements. Where consent is required, this will be obtained from the patient before information is disclosed.
Further information is available from the Practice Manager upon request.
Feedback, Concerns & Complaints
At Parkview Surgery we are committed to providing high quality care and services to our patients. We welcome feedback, comments, concerns and complaints as they help us to review and improve the services we provide. We aim to resolve concerns as quickly and fairly as possible and encourage patients to raise issues at the earliest opportunity.
If you wish to make a complaint, this should normally be addressed to the Practice Manager, Mrs Michelle McCaul. Complaints may be made verbally, in writing, by telephone or by email.
All complaints are managed in line with the HSC Model Complaints Handling Procedure (MCHP). Complaints will be acknowledged promptly, investigated appropriately and responded to within the agreed timescales.
Where appropriate, complaints are reviewed as part of the Practice's clinical governance and quality improvement processes to help improve patient care and experience.
Making a complaint will not adversely affect your care or treatment.
Patients may seek support from a relative, friend, advocate or the Patient and Client Council (PCC) when making a complaint.
A full copy of the Practice Complaints Procedure is available from reception or within the waiting area.
Patient Rights And Responsibilities
Parkview Surgery is committed to treating all patients with dignity, respect, fairness and confidentiality.
Patients have the right to access appropriate medical care, receive clear information regarding their treatment and be involved in decisions relating to their healthcare.
We ask patients to treat Practice Staff and other patients with courtesy and respect and to help us provide safe and effective services by attending appointments appropriately, providing accurate information and following Practice Procedures where possible.
Further information is available within the Practice Patient Charter.
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GP Training & Education
Parkview Surgery is an accredited GP Training Practice and supports the education and development of future General Practitioners. Fully qualified doctors undertaking specialist GP training may occasionally be involved in your care under appropriate clinical supervision.
On occasion, consultations may be recorded for training and assessment purposes. Patients will always be informed in advance and recordings will only take place with full patient consent.
certified Training Practice and we will have fully qualified doctors finalising their general practice (GP) training, working in the practice. On occasions the GP trainee may need to video your consultation for training purposes, but you will be informed of this prior to your consultation and you will only be filmed with your full consent.
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Medical Student Teaching & Education
Parkview Surgery is also a teaching practice and supports the education and development of future healthcare professionals. Medical students may occasionally observe or participate in consultations or home visits under appropriate supervision. Patients will always be informed in advance and may decline the involvement of a medical student at any time.
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