Noticeboard

NEW OPENING HOURS:

Dear Patients

Due to essential administrative requirements the practice has had to adjust our current opening hours. The new hours as follows will take effect from Monday 31st October 2016.

Open: 8.30am - 1pm

Closed: 1pm - 2pm

Open: 2pm - 5.30pm.

The practice will be contactable by phone from 8am - 6pm.

Please note: During the times of 8am - 9am, 1pm - 2pm & 5.30pm - 6pm, the practice will take EMERGENCY CALLS only. (If you ring during these times & your condition is not an emergency, we will politely ask you to contact us back during the times stipulated)

PRESCRIPTION LINE OPENING HOURS

The prescription line will be open during the following hours:

9am - 12pm

2pm - 3.00pm

At present only 18% of patients on repeat medication are signed up online. We would like to encourage patients to sign up to online prescription ordering.  Ordering online is quick and convenient not only to you as a patient but also to our staff processing the prescription.  If you have access to a computer, please consider this. It will free up the dedicated prescription line, leaving it easier for those with no access to a computer to get through. Please see information on how you can do this under 'Prescriptions' heading on our home page.

UP-COMING HOLIDAY CLOSURES:

Please note the practice will be closed on the following dates:

 

29th May 2017

12th & 13th July 2017

28th August 2017

25th & 26th December 2017

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IMPORTANT NOTICE:

MISSED APPOINTMENTS!!

Please make sure that you attend all booked appointments with the GP.  Missed appointments cause unnecessary delays for other patients who need to see a doctor.  It will only take 2 minutes of your time to cancel your appointment if you don't need it.  This can be done on the telephone or via this website.  Cancelling unwanted appointments will help us provide a better service for all our patients!

UP-COMING TRAINING DAY CLOSURES (SALT)

2016

The practice will be closed at 12pm on the following dates:

(TO BE UPDATED)

Practice Policies

Personal Health Information 

steth_keyb1Our staff are obliged by law to safeguard the confidentiality of personal information.  If at any time personal information is required, written consent from the patient must be obtained. 

The practice takes all reasonable care to protect the physical security of information technology and the data contained in it.  For further information please contact the Practice Manager. 

Complaints 

Patients wishing to make a complaint should apply in writing to the Practice Manager Mrs Michelle McCaul.  Further information is available on the Practice Complaints Procedure from reception or in the waiting area.

Patient Rights And Responsibilities 

Details of patient’s rights and responsibilities are provided in our ‘Patients Charter’.  Please ask at reception for a leaflet.  This information is also available on our Patient Bulletin Board in the waiting area.

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GP Training Practice

Parkview Surgery is a certified Training Practice and we will have fully qualified doctors finalising their general practice (GP) training, working in the practice.  On occasions the GP trainee may need to video your consultation for training purposes, but you will be informed of this prior to your consultation and you will only be filmed with your full consent.

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Medical Education

Parkview Surgery is also a teaching practice and we will occasionally have medical students being taught in the practice.  You will always be informed if the medical student will be accompanying the doctor during your consultation or home visit.  If you do not wish to have a medical student present when you speak to the doctor, please inform reception.

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