Practice Policies

Personal Health Information 

steth_keyb1Our staff are obliged by law to safeguard the confidentiality of personal information.  If at any time personal information is required, written consent from the patient must be obtained. 

The practice takes all reasonable care to protect the physical security of information technology and the data contained in it.  For further information please contact the Practice Manager. 


Patients wishing to make a complaint should apply in writing to the Practice Manager Mrs Michelle McCaul.  Further information is available on the Practice Complaints Procedure from reception or in the waiting area.

Patient Rights And Responsibilities 

Details of patient’s rights and responsibilities are provided in our ‘Patients Charter’.  Please ask at reception for a leaflet.  This information is also available on our Patient Bulletin Board in the waiting area.


GP Training Practice

Parkview Surgery is a certified Training Practice and we will have fully qualified doctors finalising their general practice (GP) training, working in the practice.  On occasions the GP trainee may need to video your consultation for training purposes, but you will be informed of this prior to your consultation and you will only be filmed with your full consent.


Medical Education

Parkview Surgery is also a teaching practice and we will occasionally have medical students being taught in the practice.  You will always be informed if the medical student will be accompanying the doctor during your consultation or home visit.  If you do not wish to have a medical student present when you speak to the doctor, please inform reception.


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